At GCS Protech, we are committed to supplying quality industrial, HVAC, and engineering products. We carefully inspect products before dispatch to ensure they meet the required specifications and quality standards.
Please read our Return & Refund Policy before placing an order.
1. Return Eligibility
Returns may be accepted in the following situations:
The product received is damaged during transportation.
The product received is defective or does not function as intended.
The wrong product has been supplied.
The product received does not match the specifications confirmed at the time of order.
For customized, specially manufactured, or made-to-order products, returns may not be accepted unless the product is defective or supplied incorrectly.
2. Reporting a Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
You may be required to provide:
Order/invoice details
Photographs or videos of the product
Photographs of the packaging
A description of the issue
This information helps us verify the issue and process your request efficiently.
3. Return Conditions
Approved returns must generally meet the following conditions:
The product should be unused and in its original condition.
Original packaging, labels, and accompanying documents should be retained where applicable.
The product should not have been modified, installed, damaged, or misused by the customer.
The return must be approved by GCS Protech before the product is shipped back.
We reserve the right to reject a return if the product does not meet the applicable return conditions.
4. Non-Returnable Products
Returns may not be accepted for:
Customized or specially manufactured products
Products manufactured according to customer-specific dimensions or specifications
Products that have been installed, modified, or altered
Products damaged due to improper handling, installation, or misuse
Products returned without prior approval
5. Refunds
Once a returned product is received and inspected, we will inform you whether the refund has been approved.
If approved, the refund will generally be processed through the original payment method or another agreed payment method.
Refund processing time may vary depending on the payment method and banking/payment provider.
6. Replacement
Where appropriate, GCS Protech may offer a replacement instead of a refund for products that are defective, damaged, or incorrectly supplied.
Replacement will be subject to product availability.
7. Return Shipping
If the return is due to an error on our part, such as supplying the wrong product or a product that is defective or damaged before delivery, we may arrange or reimburse reasonable return shipping costs, subject to verification.
If a return is requested for reasons unrelated to a product defect or our error, return shipping costs may be borne by the customer.
8. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Orders that have already been dispatched, customized, manufactured, or processed specifically according to customer requirements may not be eligible for cancellation.
9. Inspection and Approval
All return and refund requests are subject to verification and inspection by GCS Protech.
Submitting a return request does not automatically guarantee approval.
10. Contact Us
For return, replacement, or refund-related queries, please contact us:
GCS Protech Email: gcsprotechengineering@yahoo.com Phone: +91-9811127769 Address: S-10, Second Floor, Janta Market, Rajouri Garden, New Delhi – 110027.
Website: https://gcsprotech.com/
Note: This policy should be adjusted to match your actual sales terms, especially if you sell custom-sized HVAC products, made-to-order components, or B2B products.
